KPIs & EWIs

Smooth operations to deliver a service beyond customers SLA expectations requires business acumen and knowledge of organisational processes to identify bottlenecks that have the potential to squeeze business survival.

We have extensive experience to exploit business ‘information’ to enable business growth and success by mitigating such surprises.

We have developed various KPI (Key Performance Indicators) and EWI (Early Warning Indicators) that have assisted the management identify issues from the real-time refined ‘information’ delivered by ‘Dashboard’ reports.